ok zzz Privacy Policy
ok zzz treats the security of your personal information as its highest priority. Read this policy to understand how we collect, store, and use your information.
1 Introduction and Applicability
ok zzz is an online entertainment platform that offers casino games, sports betting, and other gaming services to users in Bangladesh. This Privacy Policy ("Policy") applies to all users of the ok zzz website and mobile application.
By registering on our platform or using our services, you agree to the terms of this Policy. This Policy is an integral part of our Terms and Conditions, and both documents should be read together.
ok zzz reserves the right to modify this Policy. Any changes will be published on the website and the "Last Updated" date will be revised accordingly. For significant changes, we will endeavour to notify registered users by email.
2 What Information We Collect
ok zzz collects various types of information. The reason each type is collected is clearly stated below:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification — the minimum age to use our services is 21)
- Email address and mobile number
- Username and password chosen by the user (password stored in hashed form)
- Address details (when required for identity verification)
2.2 Financial Information
- Details of deposit and withdrawal transactions
- Reference numbers for payments made via bKash, Nagad, Rocket, or Upay
- Date, time, and amount of each transaction
ok zzz never collects or stores the full PIN or password of any mobile banking account.
2.3 Gaming Activity Information
- Play history, bet amounts, and records of wins and losses
- Bonus claim history and promotional participation
- VIP tier information and cashback records
2.4 Technical Information
- IP address and device identification data
- Browser type, operating system, and screen resolution
- Time spent on the website, pages visited, and click patterns
- Cookie and session data (see details below)
3 Purpose of Using Information
Collected information is used only for the following purposes:
3.1 Account Management and Security
Your registration information is used to create, verify, and secure your ok zzz account. Identity-related information is verified to prevent the creation of multiple accounts or fraudulent activity.
3.2 Service Delivery and Improvement
By analysing gaming activity data, we improve the quality of the platform, add new games, and quickly identify and resolve technical issues. This information may also be used to show you relevant games or promotions based on your preferences.
3.3 Payment Processing
Financial information is processed to carry out deposits and withdrawals. Records of all transactions are retained for a specified period.
3.4 Communication and Customer Support
Your contact information is used to resolve your issues via 24/7 live chat and email, to send important service updates, and to share information about bonuses or promotions.
3.5 Responsible Gaming
Gaming activity is monitored to identify unusual behaviour, and where necessary users are provided with responsible gaming support. This is part of ok zzz's commitment to the well-being of its users.
4 Sharing Information with Third Parties
ok zzz does not sell or rent your personal information to third parties for commercial purposes. Information may be shared in the limited circumstances described below:
4.1 Service Provider Partners
Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, fraud prevention services, and customer support management. These providers operate under our instructions and may not use the information they receive for any other purpose.
4.2 Legal Obligations
In the case of a court order, government directive, or other legal obligation, ok zzz may disclose information in compliance with applicable law. In such circumstances, we provide only the minimum information legally required.
4.3 Business Transfers
If there is any change in the ownership or operation of ok zzz, user information may be transferred to the new owner. In such a case, the terms of this Policy will continue to apply.
5 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the ok zzz website and app. Cookies are small text files stored on your device.
5.1 Types of Cookies and Their Purpose
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember language preferences and account settings.
- Analytics Cookies: Used to understand which pages are visited most and how users navigate the site.
- Marketing Cookies: Used to display relevant ads and promotions.
You can disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.
6 Data Security Measures
ok zzz has implemented industry-standard technical and organisational measures to protect your personal information:
- All data transfers are carried out through SSL (Secure Sockets Layer) encryption.
- Passwords are stored in encrypted form — ok zzz staff cannot view passwords directly.
- Automatic alerts are triggered in the event of suspicious access to an account.
- PCI DSS-standard security protocols are followed when processing payment information.
- Firewalls and regular security audits are in place to prevent unauthorised access to servers.
- Internal staff access to data is restricted strictly to what is needed for their work.
However, it is not possible to guarantee 100% security on the internet. If you believe your account security has been compromised, contact us immediately and change your password.
7 User Rights Regarding Information
Every user registered on the ok zzz platform has the following rights:
7.1 Right to View and Correct Information
You can log in to your account at any time to view your registered personal information and correct it if needed. Contact customer support for help changing core identity details such as your name or date of birth.
7.2 Right to Request Deletion of Information
After closing your account, you may request that your personal information be deleted. However, certain financial transaction records must be retained for a set period due to legal obligations.
7.3 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can turn off marketing communications in your account settings. Important service messages related to your account cannot be turned off.
7.4 Data Portability
Contact ok zzz customer support to receive a copy of your account information. We will complete the process within a reasonable time.
8 Data Retention Period
ok zzz retains information according to the following guidelines:
- Information for active accounts is retained for as long as the account remains open.
- After an account is closed, financial information is retained for the minimum period required by applicable law.
- Information needed for fraud prevention or dispute resolution is retained until the relevant process is complete.
- After marketing consent is withdrawn, related information is deleted within a reasonable time.
9 Protection of Minors
All ok zzz services are exclusively for individuals aged 21 or above. We do not knowingly collect any information from minors. Age is verified at the time of registration, and if there is reason to suspect a user is a minor, the account is suspended until verification is complete.
If you believe a minor's information has been collected by mistake, contact our customer support immediately — the relevant information and account will be deleted promptly.
10 International Data Transfers
Some of ok zzz's technical services may be operated on servers located in other countries. In such cases, data is transferred through secure encrypted channels and processed in compliance with the data protection laws of the relevant country. Our service provider partners follow the same standard of data protection policy.
11 Changes and Updates to This Policy
This privacy policy may be updated periodically in response to changes in services, technological developments, or legal requirements. For significant changes, we will post a notice on the main page of the site and endeavour to notify registered users by email. Continued use of the platform will be considered acceptance of the updated policy.
Before using our platform, read our Frequently Asked Questions (FAQ) — there you will find answers to common questions about accounts, payments, and services.
12 Contact Us
If you have any questions, comments, or information-related requests regarding this privacy policy, please contact ok zzz customer support:
Customer Support Contact
Live Chat: Active 24 hours a day, 7 days a week — log in to the site and connect via the chat icon.
Email:
Support is available in both Bangla and English.